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Privacy Policy

Effective date: 01.07.2025

SmartNest Homes (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you interact with our website, submit enquiries, or engage with our services.

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1. Information We Collect

We may collect the following types of personal information:

  • Contact & Identity Information: name, email address, telephone number, mailing address.

  • Property & Project Information: details about your property, location, and what you wish to build (so we can provide tailored quotes).

  • Technical/Usage Information: IP address, browser type, pages visited, time spent, device information, cookies.

  • Communications: your messages to us (e.g. via inquiry forms or email) and our replies.

We generally won’t collect sensitive personal information (race, religious beliefs, health) unless required, and only with your express consent.

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2. How We Use Your Information

We use the personal information for purposes such as:

  • Responding to your enquiries and providing quotes.

  • Processing requests, deliveries, and installation (where applicable).

  • Sending you relevant updates, offers, or news (only if you consent).

  • Improving our website, products, and customer experience.

  • Compliance with legal obligations and resolving disputes.

We will only send marketing communications if you opt in. You can opt out at any time.

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3. Disclosure of Your Information

We do not sell or rent your personal information to third parties.

We may share your information with:

  • Service providers or contractors who assist us (e.g. transport, installation) under confidentiality obligations.

  • Legal or regulatory authorities if required by law.

  • Potential purchasers or successors in the event of a business sale (under confidentiality obligations).

We require any third party we share your data with to handle it in line with privacy standards.

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4. Data Storage & Security

We take reasonable measures to protect your personal information from misuse, loss, or unauthorized access. We use secure servers, encryption, and protective policies, but no system is 100% secure.

We keep your information for as long as needed to fulfill business or legal purposes (for example, to handle existing quotes or warranty claims).

In the event of a data breach affecting your information, we will notify affected individuals and authorities in accordance with applicable laws.

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5. Cookies & Tracking

We use cookies and similar tracking technologies (pixels, analytics) to:

  • Enhance user experience (e.g. remembering form entries).

  • Understand how users interact with our site, so we can improve it.

  • Serve relevant marketing or advertising (only with consent).

You may disable or block cookies via your browser settings, but this may affect your experience on our site.

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6. Your Rights & Choices

You have certain rights regarding your personal information, including:

  • Access & Correction: You may request to see or correct your information.

  • Deletion: You can request deletion of your data (subject to legal or contractual constraints).

  • Opt-out: You can stop marketing communication from us at any time.

To exercise these rights, contact us using the details below.

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7. Changes to this Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Effective Date”. Please review periodically.

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